Helpful Tips on Getting Around the Site!
Want to find the product you're looking for quickly?
Search for a product by entering the Product Code or Description in the space beside the "Search" button at the top of the page.
When I'm in the Shop section, why doesn't the flyout menu disappear when I want it to?
Simply glide your computer mouse over the flyout menu and slide off it, then it will disappear.
Where can I click to navigate around Shop?
In the Shop section, you can click on the main menu categories on the left to access the subcategories, or proceed directly to the subcategories by clicking on the links on the flyout menus. Thereafter, besides the main menu and flyouts, you may also click on the small text links at the top to navigate around Shop.
Is there more information on Gilders Paste or Vinyl Handrail Covering?
Yes. When you're in the Shop section, if you click on the Gilders Paste or Vinyl Handrail Covering links on the main menu categories on the left, you will find more useful background information on the products such as product description, uses and applications, etc.
Is there more information on D&D Technologies products?
Yes. Once you're in the Shop section, if you click on Gate Hardware and then D&D Technologies, you will find the list of D&D Technologies products that we carry.
Upon clicking on the individual items, there is a link under "Notes" where you can view further details on each D&D Technologies product.
Alternatively, you can view the details of the various D&D Technologies products by clicking
here.
Is there more information on PVC Wicker Furniture products?
Yes. Once you're in the Shop section, if you click on Patio Furniture and then PVC Wicker Furniture, you will find the different series of products that we carry.
Upon clicking on the individual series and then the individual items, there are further details under "Notes" (and a larger version of the image, if applicable) of each product.
You can also view the colour and fabric samples here.
Is there more information on Pre-finished Balusters & Accessories?
Yes. Once you're in the Shop section, if you click on Pre-finished Balusters & Access.'s,
you will find the different styles of products that we carry for Pre-finished Balusters & Accessories.
Upon clicking on either Pre-finished Balusters or Pre-finished Accessories and then the
individual items, there are further details under "Notes" indicating the colour availability of each product.
You can also view the colour samples here.
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Shopping Cart Inquiries
How do I remove items from my shopping cart?
Simply enter 0 in the Quantity box and click on the "Update Quantity" button. Those items will be deleted.
I have clicked on the "Checkout" button in my shopping cart, but I want
to make a change to my order before finalizing my purchase, what do I
do?
If you have not clicked on the "Purchase" button to complete your order,
you can make any changes to the items in your shopping cart by clicking
on the "Make Changes" button below your list of items. You can also
click on the Cart icon at the top of the page to make any changes.
I made an update to my Profile after I clicked on the "Checkout" button
in my shopping cart, how do I get back to my Checkout page to finalize
my purchase?
After updating your Profile, you will see a "Checkout" button at the top
of your Profile. Simply click that button and it will bring you back to
the Checkout page. Alternatively, you can click on the Cart icon at the
top of the page to return to the Checkout page.
I have some special instructions that I'd like to provide along with my
purchase, where can I do this?
You can include any additional information or special instructions in
the paragraph field located below your Profile summary on the Checkout
page of your shopping cart. Simply type in your special instructions
before clicking on the "Purchase" button to finalize your order.
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How do I sign up at this site?
Simply click on the
Login link located at the top right-hand corner of the page
and fill in the necessary information to sign up for an account.
I forgot my account password, what do I do?
Contact an Alku Representative either by phone or e-mail with your username,
personal information, and company details, and we will e-mail your password
to the e-mail you provided us with upon sign-up.
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I have problems signing up at this site, what do I do?
Make sure that your Username and Password are at least 3 and 6
characters in length respectively, and no longer than 16 characters.
Do not include any spaces or special symbols in your Username or Password.
In addition, the e-mail address that you provide must be valid. If you are
still experiencing problems with signing up, please contact Lisa Tang,
our website administrator, at
lisa@euroforgings.com.
How do I place an order?
In addition to our website, orders can be placed by phone, fax,
e-mail, or directly at our warehouse.
Tel: 905-265-1093
Toll Free: 1-800-465-7143
Fax: 416-743-3133
E-mail:
sales@euroforgings.comE-mail:
ventes@euroforgings.com (for Quebec orders)
How soon can I expect my order to arrive?
Orders for stocked material received by 11:00am (Eastern Standard Time) are
generally shipped on the same or next day. They are shipped as soon as
possible thereafter. Customers shall be notified of non-stock items and
an ETA.
We also have our own Company delivery truck in the GTA. Orders received by 4:00pm (EST) may
receive orders in 48 hours pending material is in stock. Orders received after
this time may be scheduled for delivery between 2 to 3 days. We accept no
liability for unavoidable delays.
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How are the products shipped?
We ship Purolator, UPS, Loomis, and Transport. If you would like
to use another shipping company, please provide all the details
to a Customer Service Representative upon placing your order via
phone, fax, e-mail, our website, or directly at our warehouse.
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Is there a Minimum Order?
Yes, our Minimum Order is $25.00, exclusive of freight, packaging costs, and taxes.
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What if I want to cancel my order?
Please
Contact Us promptly
via phone, fax, or e-mail, and one of our Customer Service
Representatives will help you with the cancellation.
I need to return a product, what do I do?
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How do I obtain a quote?
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Where is the Alku Group of Companies located? Can I pick up products at your warehouse?
Our contact information can be found in the
Contact Us
section, and yes, pick-ups can be arranged.
Please give us a call at
905-265-1093 / Toll Free 1-800-465-7143, or e-mail us at sales@euroforgings.com. For Quebec orders, please call us at 450-665-7979 / Toll Free 1-866-574-7979, or e-mail us at ventes@euroforgings.com.
Are there any credit terms?
Yes, please fill out a Credit Application, available for download in PDF
document format in our
Downloads section. For further inquiries,
please contact Marvin Aguilar, our credit officer, at
marvin@euroforgings.com
What are the Payment Terms?
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How will my personal information be protected?
We are committed to providing our customers with excellent service and
protecting their privacy is part of that contract.
Please refer to our
Privacy Policy
located under the
Customer Service section for all the details.
Why don't the Conversion Calculator and Currency Calculator
work for me?
If you have a pop-up blocker on your web browser, it might be preventing the
Conversion and Currency Calculators from popping up.
Disable the pop-up blocker for our website by adding
www.alkuplastics.com and
www.euroforgings.com to
your list of safe sites to visit.
The Conversion Calculator displays decimals, how about fractions?
You can access an
Imperial Fractions Chart after clicking on the Conversion Calculator, which provides the fractions in inches for some common measurements in millimetres.
I signed up for the mailing list, why am I not receiving any e-mails?
Perhaps our e-mails to you have ended up in your "Bulk" mail folder where your junk mail or
spam is usually stored because it is not yet a recognized e-mail address
for your e-mail account.
You can try checking if our e-mails are indeed in your "Bulk" mail folder.
If so, please add our e-mail address:
subscribe@euroforgings.com
to your "safe list" of e-mail addresses and future e-mails should end up directly in your inbox.
If this is not the problem, please contact us by phone
(905-265-1093 / Toll Free 1-800-465-7143)
or e-mail (subscribe@euroforgings.com),
and we will add you to the mailing list promptly. Mailings are sent periodically and when a mailing is sent,
it is noted in our News section.
For questions or assistance, please call 1-800-465-7143